Return & shipping policy
SHIPPING AND DELIVERY
# Shipping Times
- Orders are shipped directly from our suppliers abroad. Estimated delivery times range from 7 to 21 business days, depending on the destination country.
- Delays may occur due to customs clearance or other unforeseen circumstances.
# Tracking
- Once your order has been shipped, we will provide you with a tracking number. You can use this number to track the status of your shipment on the carrier's website.
# Customs and Import Procedures
- Customers are responsible for understanding and complying with their country's customs and import procedures. Any delays caused by customs are beyond our control.
# Delivery Issues
- If your package is lost or significantly delayed, please contact our customer service team at brands@grp-digital.com.com for assistance.
SECTION 22 - RETURNS AND REFUNDS
# Conditions for Returns
- Returns are accepted within 30 days of delivery if the product is defective or not as described.
- To initiate a return, contact customer service at brands@grp-digital.com.com with your order number and a description of the issue.
# Return Process
- Upon approval of your return request, we will provide instructions on how to return the item.
- Customers
are responsible for return shipping costs unless the return is due to our error.
# Refunds
- Refunds will be processed within 14 days of receiving the returned item.
- Refunds will be issued to the original payment method.
- Please note that shipping fees are non-refundable.
# Exchanges
- If you need to exchange an item, follow the return process and place a new order for the desired item.
SECTION 23 - PRODUCT DESCRIPTIONS AND AVAILABILITY
- We strive to provide accurate descriptions and images of our products. However, due to variations in suppliers, the actual product may slightly differ from the images on the website.
- Product availability is subject to change without notice. In case an item is out of stock after you have placed an order, we will notify you and provide options for substitution or a refund.
SECTION 24 - CUSTOMER SERVICE AND DISPUTE RESOLUTION
# Customer Service
- For any questions or issues, please contact our customer service team at brands@grp-digital.com.com. Our team is available Monday to Friday from 09:00 to 18:00 and Saturday from 09:00 to 17:00.
# Dispute Resolution
- Any disputes arising from these Terms of Service or your use of our services will be resolved through arbitration or mediation in accordance with Dutch law.
- If you are not satisfied with our service, please contact us directly to resolve the issue before seeking external dispute resolution mechanisms.
SECTION 25 - PRIVACY POLICY (NIEUW)
- Your submission of personal information through our store is governed by our Privacy Policy. To view our Privacy Policy, please visit [Privacy Policy link].
- We are committed to protecting your personal information and ensuring your privacy. For more details, please review our Privacy Policy.
SECTION 26 - COMPLIANCE WITH INTERNATIONAL REGULATIONS
- By purchasing from our website, you agree to comply with all applicable international laws and regulations regarding the purchase, shipping, and import of our products.
- It is your responsibility to ensure that the products you order comply with local regulations in your country.
SECTION 27 - LIMITATION OF LIABILITY FOR INTERNATIONAL SHIPPING
- We are not liable for any delays or issues caused by customs clearance or other international shipping processes.
- Customers are responsible for understanding and complying with their local import regulations. Any additional costs or delays due to non-compliance are the customer's responsibility.
SECTION 28 - USER OBLIGATIONS AND CONDUCT
- Users must provide accurate and up-to-date information when placing orders.
- Fraudulent activities, including using false information or unauthorized payment methods, are strictly prohibited and will result in account termination and potential legal action.